Privacy Policy

Privacy Policy

Introduction

Welcome to https://caravans-au.thebestlocalpro.com (referred to as “Caravans AU,” “we,” or “our” in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive policy outlines our practices regarding the collection, handling, and disclosure of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) of the European Union
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales Practice Act (UCPA), Utah, USA
  • Connecticut Technology and Science Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This privacy policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies governing data collection and use, so we encourage you to review these separately.

Processing Activities

This policy describes the ways in which Caravans AU processes personal data when:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your personal information to provide access and ensure account security.
  2. Visiting Our Websites: Every time you interact with our websites, we may collect data about your visit, including pages viewed, and the duration of each session.
  3. Communication with Us: We may communicate with you via email, phone, or SMS for various purposes, such as sending newsletters, providing product updates, or responding to inquiries, all while maintaining a record of these interactions.

Personal Data Collection

We collect diverse types of personal data, including:

  • Account Information: This includes your username, password, and account settings preferences.
  • Payment Details: We securely store payment information used for transactions on our platform.
  • Financial Records: Data related to your financial activities on our platform may be collected and processed for billing and auditing purposes.
  • Purchase History: We maintain records of products or services purchased from us, including order details and delivery addresses.
  • Mobile Device Identifiers: Unique device identifiers or IP addresses may be used to enhance user experience and analytics.
  • Location Data: With your consent, we can access your location data to provide location-based services.
  • Feedback and Reviews: We encourage user feedback and reviews, which help us improve our services.
  • Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms for profile enrichment or marketing purposes (in compliance with their privacy policies).
  • Product Interaction: Details about how you interact with our products, such as product views and clicks, help us personalize your experience.

We obtain this data through direct user input, automatic collection technologies, and third-party service providers.

Cookies

Caravans AU uses cookies to enhance user experience and gather analytics. Cookies are small text files stored on your browser that serve various purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure login.
  • Preference Cookies: They remember settings you’ve chosen for a personalized experience.
  • Analytics Cookies: Used to collect aggregated data about visitor behavior, enabling us to improve our platform.

Users can manage non-essential cookie preferences through our Cookie Manager tool.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The retention periods vary depending on the type of data and its purpose:

  • Account Information: Retained while your account is active, and for a reasonable period after account deactivation to comply with legal obligations.
  • Payment Data: Securely stored for billing and fraud prevention purposes, in accordance with financial regulations.
  • Purchase History: Retained for order fulfillment and customer service, typically up to 7 years.
  • Analytics Data: Aggregated analytics data is deleted after a certain period, while detailed data may be retained for legal or regulatory reasons.

Once the retention period expires or upon your request, we delete or anonymize the personal data.

Security Measures

We have implemented robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We employ encryption protocols for data at rest and in transit to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards.
  • Access Controls: Our systems have role-based access controls to ensure that only authorized personnel can access personal data.

Children’s Privacy

Caravans AU does not knowingly collect or solicit personal information from children under the age of 18. If we become aware that a child has provided us with personal data, we will take steps to delete this information and discontinue any services offered through our platform for that individual.

Your Rights (Subject to Local Regulations)

Depending on your location, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In some jurisdictions, you can request the deletion of your data.
  • Restriction: You may limit our use of your personal data under certain circumstances.
  • Portability: Some laws allow you to receive your data in a portable format.
  • Objection: You have the right to object to the processing of your data for specific purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data privacy rights.

To exercise any of these rights, please contact our Data Privacy Team at your earliest convenience. We will respond to your request within a reasonable timeframe, as required by applicable law.

Changes to Policy

Caravans AU reserves the right to update this Privacy Policy at any time. Any changes made will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For inquiries, unsubscribe requests, or questions related to data privacy, please reach out to us:

We are committed to addressing your concerns and ensuring a transparent and secure data handling process.